The promise

FreshFlip turns "I think it's clean" into "I know it's clean." It gives everyone the same single source of truth: what needs cleaning today, what's coming tomorrow, and what's ready for guests.

Status language

Core workflow

1. iCal sync creates turnovers from your Airbnb checkout schedule (syncs every ~3 hours)
2. Unit flips to DIRTY on checkout day
3. Cleaner opens their session → unit moves to CLEANING
4. Cleaner uploads proof photos + notes → marks READY
5. Host/co‑host sees the real status — not the hopeful status

Roles

Daily rhythm

Host / Co‑host operating guide

Your job is to remove unknowns. FreshFlip gives you the tools. This section is your daily‑ops checklist.

Morning checklist (5 minutes)

• Open the status board — any units still DIRTY?
• Check the morning report email (sent at 7 AM)
• Verify cleaners are assigned to today's turnovers
• Handle any late checkout requests
• Glance at tomorrow's turnovers — cleaners lined up?
• Review any emergency notes from overnight

Operational best practices

• Use iCal sync. Don't manually create turnovers — let the Airbnb/VRBO feed drive the schedule.
• Set checkout time per unit. FreshFlip uses this to gate cleaner access and prevent early entry.
• Set photo prompts per unit. Tell cleaners exactly what to photograph (hot tub covered, thermostat at 72°).
• Upload reference photos. Show cleaners what "perfect" looks like for each unit.
• Enable morning reports. 7 AM emails with today's workload for hosts and cleaners.
• Use "Guest Departed" when a guest messages they left early — opens the gate immediately.
• Message cleaners directly through FreshFlip — emails are forwarded with your reply‑to address.
• Share turnovers with your co‑hosts so everyone sees the same status board.

Cleaner playbook (SOP)

Cleaners should never need to guess. FreshFlip is your queue + safety gate. Work top to bottom. When blocked, it's protecting you from walking in on guests.

Morning routine

1. Open FreshFlip on your phone (magic link or bookmark)
2. Check Today — these are units you need to clean
3. Start from the top. If a unit is gated (locked), skip it and return later
4. When the gate opens, tap to start your session
5. Clean the unit, upload proof photos for each prompt, add notes if needed
6. Mark the unit READY

When blocked

• Move on to the next unit in your queue
• Check back later — the gate opens automatically at checkout time
• If the guest left early, the host can unlock it for you ("Guest Departed")

Cleaner Today (the landing page)

The cleaner app lands on Today because that's where decisions happen.

• Red cards — need cleaning now (checkout passed)
• Yellow cards — you already started a session
• Gated cards — checkout hasn't passed yet, wait or check with host

Work top to bottom. Finish one before starting the next.

Tomorrow‑first planning

Every cleaner digest and queue has two sections:

1. Tomorrow's Work — checkouts tomorrow + anything checking in tomorrow that isn't green yet
2. Future — sorted by checkout date, sub‑sorted by next check‑in

Safety: prevent "walking in on guests"

The safety gate uses the unit's checkout time to determine when a cleaner can start. This prevents the most common and dangerous mistake in short‑term rental cleaning.

• Gate is automatic — based on the checkout time you set per unit
• If a guest has a late checkout, update the time — the gate extends
• If a guest left early, use "Guest Departed" — the gate opens immediately
• Cleaners can see gated units but cannot start a session until the gate opens

Late checkout

Late checkout is per turnover, not permanent on the unit. The late time becomes the cleaner's start gate for that turnover only.

• Host sets a late checkout time (e.g., 1:00 PM instead of 11:00 AM)
• The cleaner's gate extends to 1:00 PM for that turnover
• Next turnover reverts to the standard checkout time

Guest left early

When a guest messages "We're out":

1. Host/co‑host taps "Guest Departed" on the turnover
2. The safety gate opens immediately
3. The cleaner's queue updates — unit becomes available to start

Proof + notes

FreshFlip's "trust" comes from proof, not assumptions.

• Each unit has configurable photo prompts (bedroom, bathroom, kitchen, key item)
• Cleaners upload a photo for each prompt — camera opens directly
• Notes capture anything unusual — damage, missing items, low supplies
• Emergency notes trigger instant email alerts to the host and co‑hosts
• Reference photos show the cleaner what "perfect" looks like for each unit
• Proof collages can be saved and shared

Morning reports + email digests

FreshFlip sends automated emails to keep everyone aligned without opening the app.

• Morning report (7 AM) — sent to hosts and cleaners with today's workload summary
• Evening digest — tomorrow's turnovers so everyone can plan their route
• Emergency alerts — instant email when a cleaner flags damage or safety issues
• Cleaner helper forwarding — the cleaner can forward a magic link to a backup helper for a specific turnover

Helper forwarding

When a cleaner needs backup for a specific turnover, they can forward their magic link to a helper.

• The helper gets a one‑time link to that specific turnover only
• They can upload proof photos and notes just like the assigned cleaner
• The host sees who submitted the proof (cleaner or helper)
• Access is scoped — the helper cannot see other units or future turnovers

Host calendar

A multi‑unit calendar view that shows all your properties at a glance — who's checking in, who's checking out, and what's coming up.

• Color‑coded bars for each reservation across all units
• Quick turnover visibility — see gaps between stays where cleaning needs to happen
• iCal‑powered — data comes from your synced Airbnb/VRBO calendar
• Access it from the nav menu (host and co‑host roles)

Cleaning history

A searchable log of every completed turnover — for both hosts and cleaners.

• Hosts see history across all units: who cleaned, when, proof photos, and notes
• Cleaners see their own completed cleanings with timestamps and proof
• Filter by unit, date range, or cleaner
• Useful for performance reviews, dispute resolution, and quality tracking

Team management + direct messaging

Manage your team and communicate without leaving FreshFlip.

Team profiles

• View any team member's profile — name, email, phone, timezone
• See which units you share with them and their role on each
• Edit your own settings (name, phone, timezone) from My Settings

Message your cleaner

• Send a message directly from the unit detail page
• FreshFlip emails the cleaner with your message and your reply‑to address
• The cleaner can reply directly to the email — it goes to your inbox

Email preferences

• Control which emails you receive (morning reports, digests, safety alerts)
• Option to combine safety check notifications into your daily digest
• Manage from Host Settings in the app

Self‑service billing

Manage your subscription directly from FreshFlip. No emails to support.

• View your current plan layer (Standard or Pro) and billing cycle (monthly or annual)
• Upgrade or downgrade between plans instantly
• Add PRO to any plan for Fresh Screens TV access
• Annual plans save 17% — pay 10 months, get 2 free
• Powered by Stripe — secure payment processing

The premium TV guest experience

Fresh Screens turns any smart TV into a premium welcome screen — personalized greetings, WiFi, local recommendations, and a gorgeous screensaver. Available on PRO plans.

The Digital Concierge

FreshScreens turn your unit's TV into a 24/7 guest assistant.

• Hyper‑Local Recommendations. We automatically pull the top‑rated breakfast, coffee, and dinner spots within a 5‑mile radius of your unit using Google Places — so every property gets relevant suggestions from day one.
• The "Host's Choice" Advantage. You can override any auto‑suggestion with your personal favorites to give guests that "local insider" feel. Your picks always show first.
• Pocket‑Ready Maps. Guests can scan a QR code on the TV to send any location directly to their phone's Google Maps — no typing, no searching.
• Seamless Wi‑Fi. No more typing passwords; guests scan once to join the network instantly.

What guests see — 5 tabs

Art Frame screensaver

After idle, the TV fades into a stunning photo slideshow with a subtle clock overlay. Your property feels like a boutique hotel. Wakes on remote press.

Setup — 30 seconds

How it auto‑updates

• Guest name and checkout date come from your iCal feed
• WiFi, house rules, and local favorites are set per unit in your dashboard
• Meal filtering changes automatically by time of day (breakfast, lunch, dinner)
• Local recommendations refresh every 14 days via Google Places
• Screensaver activates after configurable idle time

🏷️ "For Sale" Mode NEW

Thinking of selling a unit? FreshFlip can advertise it on the TV while guests stay.

• Toggle "This unit is for sale" in unit settings to activate the feature
• Add listing price, URL, description, and agent contact details
• A clickable "For Sale" banner appears on the home tab — tapping it opens the full listing card
• The For Sale tab shows a premium hanging sign card with a scannable QR code linking to the listing
• Agent name, phone, and email are displayed so buyers can inquire directly
• Units marked for sale are flagged in the Daily Playbook with a 🏷️ badge

Host / Co‑host — 10‑minute setup

The fastest path to a working system with tomorrow planning and fewer surprises.

• Create your FreshFlip account at /auth/login.html
• Add your first unit (name, address, checkout time)
• Paste your Airbnb iCal link — turnovers auto‑populate
• Set photo prompts (what proof you want per unit)
• Upload reference photos (what "clean" looks like)
• Invite your cleaner by email
• Assign the cleaner to the unit
• (Optional) Invite a co‑host and grant per‑unit access
• Enable morning report emails in settings
• (Pro) Set up Fresh Screens — add WiFi, local favorites, open TV URL

Cleaner — 5‑minute setup

1. Receive an invite email from FreshFlip — click the link
2. Create your account (email + password, or use magic link login)
3. Accept the invite — this connects you to the host's units
4. Open FreshFlip on your phone → you'll see your queue
5. On your first cleaning: tap a unit → start session → upload proof → mark ready

Pricing

Start free with 1 unit. Upgrade for more units. Add PRO for Fresh Screens TV on all your units. Annual plans save 17%.

Annual = pay 10 months, get 2 free. All plans include a free trial. Cancel anytime.

Coming soon

FreshFlip is actively growing. Here's what's in the pipeline:

Your guest's digital concierge

FreshScreens transforms any Amazon Fire TV into a premium, interactive welcome screen — Wi‑Fi, house rules, local recommendations, emergency contacts, and a stunning art‑frame screensaver. No app download required.

How it works

1. Download the FreshScreen TV app from the Amazon App Store on your Fire TV
2. Enter your unit's TV slug (e.g., sea-dip-202)
3. The screen auto-loads your unit data — Wi‑Fi, rules, local recs, and more
4. Guests navigate with the D‑pad remote — no touch required

Tab system

D‑pad navigation

• ←/→ — Switch between tabs
• ↓ — Move from tabs to content cards
• ←/→ on cards — Scroll through recommendations
• Enter/Select — Open card details (e.g., Google Maps QR)
• ↑ — Return to tab bar

A gold outline always shows the currently focused element.

Art Frame screensaver

After 5 minutes of idle, the TV fades into a stunning photo slideshow using your selected theme images — with a subtle clock overlay. Your property feels like a boutique hotel. The screensaver uses the same cached theme images, so there's zero extra bandwidth. Any remote press wakes the screen.

Background theme packs

Choose from 24 curated background themes — each pack includes 3 cinematic, ultra-wide images that rotate every 30 seconds with smooth crossfade transitions. The same images power both the background rotation and the Art Frame screensaver. All images are preloaded and cached on the TV for instant display.

🌄 Landscape themes

Perfect for properties that want to match their vibe to a setting:

• Beach / Coastal — Golden sunsets, turquoise waves, pristine sand dunes
• City / Urban — Modern skylines, city lights at twilight, rooftop views
• Mountain / Cabin — Snow-capped peaks, alpine lakes, autumn valley panoramas
• Countryside / Farmhouse — Rolling hills, vineyards, golden wildflower meadows
• Tropical — Lush palm forests, crystal lagoons, overwater bungalows
• Desert / Southwest — Red rock formations, sand dunes, starry canyon nights

🌍 International destination themes

Transport your guests to the world's most iconic locations:

• Paris — Eiffel Tower at golden hour, Montmartre cobblestone streets, Seine at night
• Rome — Colosseum silhouette, fountain-filled piazzas, terracotta rooftop panoramas
• London — Tower Bridge at dusk, autumn streets, Thames skyline
• Tokyo — Shibuya neon crossing, cherry blossom temples, bamboo forest paths
• Thailand — Golden temples, turquoise island beaches, floating lantern festivals
• Morocco — Blue streets of Chefchaouen, zellige palace courtyards, Sahara camel caravans
• Bali — Emerald rice terraces, jungle infinity pools, ceremonial temple gates
• Santorini — Blue-domed churches, bougainvillea terraces, caldera sunset views
• Iceland — Northern Lights over mountains, thundering waterfalls, Diamond Beach glaciers

🌴 Florida themes

Made for Florida hosts — showcase the local area your guests are visiting:

• Daytona Beach — Pier at sunrise, aerial coastline, boardwalk sunset
• Orlando — Lake Eola fountain, magical castle at dusk, tropical springs
• St. Augustine — Castillo de San Marcos fortress, colonial streets, Bridge of Lions
• Miami — South Beach neon Art Deco, Brickell skyline, lifeguard stands at sunrise
• Tampa — Bay skyline at sunset, waterfront promenade, Ybor City historic district
• Destin — Emerald coast waters, harbor sunset, aerial Crab Island view
• Pensacola — Sugar-white Gulf beaches, Palafox Street, bay bridge sunset
• Florida Keys — Sport fishing charters, Seven Mile Bridge, fishing dock at golden hour
• Key West — Mallory Square sunset celebration, colorful conch houses, Fort Zachary beach

Host configuration

All settings are managed from the unit detail page in the FreshFlip dashboard:

• Wi‑Fi network + password — Displayed on screen with auto‑connect QR code
• Background theme — Select from 24 curated packs or use defaults
• Property address — Powers Google Places local recommendations
• House rules — Multi‑line guest‑facing rules list
• Checkout instructions — What guests need to do before leaving
• Host contact phone — Optional phone number on the Support tab
• TV PIN — 4‑digit PIN to lock the TV in FreshScreen mode
• TV Slug — Custom URL (e.g., sea-dip-202)
• Explore mode — Auto (Google Places), Manual (host curated), or Hybrid (both)
• Emergency room override — Set a specific ER instead of auto‑detected
• For sale toggle — Show/hide the for‑sale listing tab

❓ Guest FAQ tab

Hosts can add frequently asked questions with answers that guests browse on the TV. The FAQ tab uses an accordion design — guests click a question to reveal the answer, click again to collapse it.

• Easy to manage — Add Q&A pairs from the unit settings page. Each pair has a question field and an answer field.
• Auto-hides when empty — If a unit has no FAQ items, the tab doesn't appear at all. No clutter.
• D‑pad friendly — Navigate between questions with arrow keys, press Enter to expand/collapse.
• Great for common questions — “Where are the extra towels?” “How does the coffee maker work?” “What’s the pool access code?”

Frequently asked