Privacy Policy

Last updated: February 23, 2026

1. Overview

FreshFlip LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use FreshFlip ("Service").

2. Information We Collect

Category	Examples	Purpose
Account Info	Name, email address	Account creation, login, notifications
Unit Data	Property names, addresses, iCal links	Scheduling, cleaner notifications
Photos	Proof-of-clean photos, reference photos	Verification, quality assurance
Payment Info	Handled entirely by Stripe	Subscription billing
Usage Data	Pages visited, feature usage	Service improvement

3. How We Use Your Information

Provide and maintain the Service
Send transactional emails (schedules, confirmations, billing)
Process payments via Stripe (we never store card numbers)
Improve the Service and develop new features
Respond to support requests

4. Information Sharing

We do not sell your personal information. We may share information with:

Stripe — for payment processing
Email providers — for transactional email delivery
Your team — cleaners and co-hosts you invite can see relevant unit data
Law enforcement — if required by law or to protect our rights

5. Data Storage and Security

Your data is stored on secure servers. We use encryption in transit (TLS/SSL) and implement reasonable security measures to protect against unauthorized access. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days. Anonymized, aggregated data may be retained for analytics.

7. Cookies

We use essential cookies for authentication sessions. We do not use third-party tracking cookies. Session cookies expire when you close your browser or after a set period.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Delete your account and associated data
Export your data in a portable format
Opt out of non-essential communications

To exercise these rights, contact support@freshflip.io.

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

The Service may contain links to third-party websites (e.g., Airbnb, Stripe). We are not responsible for the privacy practices of these sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Your continued use constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests, contact us at:
Email: support@freshflip.io
Company: FreshFlip LLC