Help & FAQ

1. Log in at freshflip.io/auth/login.html

2. Click "Add Unit" on your dashboard

3. Enter your property name and paste your Airbnb iCal link

That's it! FreshFlip will auto-sync your check-in/check-out schedule.

In your Airbnb listing → Pricing and availability → Availability → scroll down to "Connect calendars" → click "Export Calendar" → copy the URL.

Go to your unit → click "Assign Cleaner" → enter their email. They'll receive an invite and can log in to see their cleaning schedule, upload proof photos, and communicate with you.

FreshFlip automatically creates a turnover when guests check out. Your cleaner sees it on their dashboard, marks it in progress, uploads proof photos, and marks it complete. You get notified at each step.

After cleaning, your cleaner uploads photos to prove each area is guest-ready. You can set up custom photo prompts (e.g., "Kitchen counter", "Bathroom") per unit so nothing gets missed.

Each unit has one assigned cleaner. You can assign different cleaners to different units. Cleaners can also share access via helper links for team cleaning sessions.

The Free plan includes 1 unit and 1 cleaner — free forever, no credit card required. It includes iCal sync, proof photos, and email notifications.

Go to Billing in your dashboard. Choose your plan (Operator, Team, Commander, or General) and billing cycle (monthly or annual). Pro plans add FreshScreens TV.

Yes! You can cancel your subscription anytime from the Billing page. Your account will revert to the Free plan at the end of your billing period. No hidden fees or contracts.

Go to Billing → click "Manage Billing" to open the Stripe Customer Portal where you can update your card, view invoices, and manage your subscription.

Co-hosts can view and manage units shared with them, see cleaning schedules, assign cleaners, and track proof photos. Co-host access requires a Team plan or higher.

FreshScreens turns any smart TV into a guest welcome dashboard showing check-in info, Wi-Fi details, local recommendations, weather, and an art frame screensaver. Available on Pro plans.

Contact support@freshflip.io to request account deletion. Your data will be removed within 30 days. Any active subscription will be canceled automatically.